Shipping & Policies

<i>Shipping & Policies</i>
Tracking package
Tracking numbers will be sent by e-mail at the end of the day when the package is shipped.
You can also visit www.UPS.com to track your package.

Back-order Items:
Back-order items will be shipped via ground service at no additional cost. If there is an item that is back-ordered from our manufacturers on your order, we will contact you by either phone or e-mail to let you know. Please note that this may delay the rest of the package getting to you.

Damaged Package(s)
Please call us immediately and send it back to us. Also report it to UPS or FedEx. All damage claims must be filed with your carrier.
After we recieve the returned package, we will proceed to file the claim to the carrier. After the carrier approves the claim we will ship out a new item as soon as possible.

Defective Item(s)
Please call us within 48 hours of defective item(s) arrival. We will no longer responsible for the item(s) after 7days of arrival. After 7 days we refer you to the manufacturer for warranty service.
You may return it through your own expenses with an "RAN" number written on the outside of the box. The number is provided by our staff. Once we receive the item(s) our staff will test all the electronic merchandise and we will ship out the new item(s) soon afterwards. Before you return the merchandise, please contact us first.
*Light bulbs are not included.

Refused Package(s)
If a package is refused and returned for any reason, we will issue credit to your account after a 25% restocking fee and shipping charge deduction.

Missing Item(s)
Please call us immediately within 24 hours of arrival.
We will send it to you right away without any additional charges or give credit back to your account.

Return Policy
We cannot accept returns of products once they have been opened. You may return the merchandise if it is defective or damaged(not by delivery carrier) through your own expenses within 14 days of original purchase date.
We will replace returned item(s) or issue credit after shipping and handling charge deductions.(handling charge:15% of returned item price from your original invoice.)
*The customer is responsible for all return shipping charges.

We do not accept returns or exchange on light bulbs unless damaged by carrier



Returned Authorization Number(RAN)
Valid Return Authorization Number issued by our staff.
"RAN" number expire 7days after being issued. We do not extend or re-issue "RAN" numbers.
Please write the "RAN" number on the outside of return box.
Unauthorized packages will be refused.

Before returning the product call us first our technical support Dep. will assist you
Our highly skilled technician will inspect all the returned merchandise. After the manufacturer approves a replacement, we will ship out same item to you as soon as possible.

Return Address:

Fish Supply
21162 Beach Blvd.
Huntington Beach, CA 92648
Phone: 714-969-0491
E-Mail: service@fishsupply.com

Privacy Policy

When you shop with us at Fish Supply or communicate with us online, we may collect information from you to improve your shopping experience. We respect your privacy and are committed to maintaining and using this information you provide responsibly. By visiting us, you are accepting our privacy policy.

We do not share personal information (such as email address, phone number, or credit card number) you provide us when you make a purchase, request information, subscribe to our mailing list, enter a contest or a promotion. Furthermore, the information is maintained in private files on our secure web server and our internal systems. We will never sell, rent or share your email address with others.

We may provide links to other sites that we feel may be useful to you. Those web sites have their own privacy policies which are not controlled by Fish Supply.
We recommend that you review the policies of those sites. We may use a feature of your internet browser called "cookies" to recognize you and remember items you placed in your shopping cart. Cookies are bits of information that are stored on your computer by your internet browser.

Cookies do not contain any personally identifiable information such as your name, address or credit card number. We may also use cookies to find out whether you came to Fish Supply from a particular internet link or where in our web site you sited so that we may provide better service for you in the future.
You can set your internet browsers to refuse cookies but your shopping experience will be enhanced if you accept them.